PRIVACY POLICY

 

Data privacy is of high importance for Kalentin Italia-UK Ltd and we want to be open and transparent with our processing of your personal data. 

We therefore have a policy setting out how your personal data will be processed and protected.

Who is the controller of your personal data?
Kalentin Italia-UK Ltd is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law. 

Kalentin Italia-UK Ltd

164 Boundary Road

St Helens

Merseyside

WA10 2LS

ENGLAND


Companies register: The Registrar of Companies for England and Wales
Company registration number: 8951010
Authorised representative: Chiara Basso Basset
VAT registration number: VAT NO. 190437113

 

Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.

Who can access your data?
Your data may be shared within Kalentin Italia-UK Ltd. We never pass on, sell or swap your data for marketing purposes to third parties outside Kalentin.

Data that is forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below.

What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact Kalentin Italia-UK ltd at info@kalentin.co.uk and we will provide you with your personal data via e-mail.

Right to portability: 
Whenever Kalentin Italia-UK ltd. processes your personal data, by automated means based on your consent or based on an agreement, you have the right to request a copy of your data transferred to you or to another party in a structured, commonly used and machine readable format. This only includes the personal data you have submitted to us.

Right to rectification: 
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

If you have a Kalentin Trade account or personal account then you can edit your personal data under your account under my personal information.



Right to erasure:
You have the right to erase any personal data processed by Kalentin Italia-UK ltd at any time except for the following situations:

*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped

*if you are suspected or have misused our services within the last four years
*if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

You can opt out from direct marketing by the following means:

* following the instruction in each marketing emails
* by sending us an email to
info@kalentin.co.uk or calling us on +44 (0)1744302121

 

Right to restriction:
You have the right to request that Kalentin Italia-UK ltd restricts the process of your personal data under the following circumstances:

* if you  object to a processing based Kalentin Italia-UK ltd’s legitimate interest, Kalentin Italia-UK ltd shall restrict all processing of such data pending the verification of the legitimate interest.
* if you claim that your personal data is incorrect, Kalentin must restrict all processing of such data pending the verification of the accuracy of the personal data.
* if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
* if Kalentin no longer needs the personal data but it is required by you to defend legal claims.

How can you exercise your rights?
We take data protection very seriously and therefore if you have any concerns, enquiries or issues regarding your personal data then we would ask that you contact us direct at info@kalentin.co.uk or on our landline number +44 (0)1744302121.

Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at info@kalentin.co.uk  and write DPO as subject matter.

Right to complain with a supervisory authority: 
If you consider Kalentin to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority, such as the ICO (Information Commissioner’s Office).

Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

 

       ONLINE PURCHASE

 

Why do we use your personal data?
We will use your personal data to manage your purchase online at www.kalentin.co.uk by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items. 

We will use your personal data to manage your payments.

We will also use your data in order to handle complaints and warranty matters for products.

Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.  

What types of personal data do we process?
We will process following categories of personal data:

* contact information such as name, address, e-mail address and telephone number
* payment information and payment history
* order information

If you have a Kalentin account or personal account we will also process your personal data submitted in relation to the account or membership such as 

* account or membership ID
* shopping history

Who has access to your personal data?
Kalentin Italia-UK Ltd.

Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment. Credit reference agencies for identity and credit checks and debt collection agencies. Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.

What is the legal ground to process your personal data?
The processing of your personal data is necessary for Kalentin to fulfil the service of managing and delivering the order to you.

How long do we save your data?
We will keep your data until you ask us to erase it. This can be done by sending us an email at info@kalentin.co.uk or by phone on +44 (0)1744302121.

 

       DIRECT MARKETING

Why do we use your personal data?

We will use your personal data to send you marketing offers, information surveys and invitations through e-mails, text messages, phone calls and postal mail.

In order to optimise your experience of Kalentin Italia-UK Ltd we will provide you with relevant information, recommended products, send you reminders of products left in your shopping bag and send you personalised offers. Some of these great services are based on your previous purchases, what you have clicked on and information you have submitted to us.

What types of personal data do we process?
We will process following categories of personal data 

* contact information such as e-mail address, telephone number and postal code
* gender (if you choose to provide that to us)
* what products you have clicked on

If you have a Kalentin Trade account or a personal account we will also process your personal data submitted in relation to the account such as 

* name 
* address 
* age
* shopping history 
* how you navigated and clicked on the site

Who has access to your personal data?
Kalentin Italia-UK ltd.

Data that is forwarded to third parties is only used to provide you with the service mentioned above, to media agencies and technical suppliers for distribution of physical and digital direct marketing. 

We never pass on, sell or swap your data for marketing purposes to third parties outside Kalentin Italia-UK Ltd.

What is the legal ground to process your personal data?
The processing of your personal data is based on your consent when you agree to direct marketing.

Your right to withdraw your consent:
You have the right to withdraw your consent for the processing of your personal data at any time and also object to direct marketing.

When you do so, Kalentin Italia-UK ltd won't be able to send you any further direct marketing offers or information based on your consent.

You can opt out from direct marketing by the following means:

* following the instruction in each marketing emails
* by sending us an email at
info@kalentin.co.uk or calling us on +44 (0)1744302121

How long do we save your data?
We will keep your data for direct marketing until you withdraw your consent. 

 

KALENTIN TRADE OR PERSONAL ACCOUNT

 

Why do we use your personal data?
We will use your personal data to create and manage your personal account in order to give you a personalised and relevant experience at Kalentin.  

We will provide you with your order history, details around your orders and enable you to handle your account settings. We will also provide you with easy ways to maintain accurate and updated information such as contact details and payment information.

Furthermore, we will enable you to save items in your shopping bag, offer you recommendations and enable you to rate and review the products you've purchased from your order to provide you with relevant product recomendations Kalentin will process your navigation and browsing on our website, your shopping history and product reviews as well as the data you submitted to us through your account.

What types of personal data do we collect?
We will always process your e-mail address and password that you submit to us when you sign up for Kalentin Trade account or Personal account. 

We will process the following categories of personal data if you choose to provide it to us:

* contact information such as name, address, telephone number 
* date of birth 
* gender 
* country 
* account settings
* encrypted payment card information

We will process the following categories of personal data if you make a purchase

* order history
* delivery information
* payment history

We will also process the following categories of personal data connected to your cookies

* click history
* navigation and browsing history

Who has access to your personal data?
Kalentin Italia-UK Ltd. Data that is forwarded to third parties, is only used to provide you with the services mentioned above, to optimize the website we use, website agencies and analysis tools for product rating.

What is the legal ground to process your personal data?
The processing of your personal data for your account is based on your consent when you create your Kalentin Trade account or personal account.

Your right to withdraw your consent:
You have the right to withdraw your consent from the processing of your personal data at any time. When you do so your account will cease to exist and Kalentin will not be able to provide you with the services mentioned above.

How long do we save your data?
We will keep your data for as long as you have an active Kalentin Trade account or personal account. You have the right to terminate your account at any time, if you choose to do so your account will cease to exist and you will be considered inactive. We will keep your personal data if there are any legal requirements and if there is an open dispute. You can terminate your account by sending us an email at info@kalentin.co.uk or on +44 (0)1744302121. After your account has been terminated your data will be deleted.

CUSTOMER SERVICE

 

Why do we use your personal data?
We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, telephone and through social media.

We may also contact you if there is a problem with your order.

What types of personal data do we process?
We will process any data you provide to us, including the following categories 

* contact information such as name, address, e-mail address and telephone number
* birth date
* payment information and payment history
* order information
* account or member number
* all correspondance in the matter

Who has access to your personal data?
Kalentin Italia-UK Ltd. Data that is forwarded to third parties, is only used to provide you with the services mentioned above.

What is the legal ground to process your personal data?
The processing of your personal data is based on consent when you agree to customer service.

How long do we keep your data?
We will keep your data until you ask us to erase it. This can be done by sending us an email at info@kalentin.co.uk or by phone on +44 (0)1744302121.

Your right to withdraw your consent:
You have the right to withdraw your consent from the processing of your personal data at any time. When you do so your account will cease to exist and Kalentin Italia-UK ltd. will not be able to provide you with the services mentioned above.

 

COMPETITION

 

Why do we use your personal data?
We will process your data when you enter our competitions. Your personal data will be used for Kalentin Italia-UK ltd to contact contestants regarding the competition, before and after an event, to identity contestants, verify the age of contestants, to contact winners, deliver and follow up on prize deliveries.

What types of personal data do we process?
We will process following categories of personal data 

* contact information such as name, address, e-mail address and telephone number
* age
* information submitted in the contest

Who has access to your personal data?
Kalentin Italia-UK Ltd. Data that is forwarded to third parties, is only used to provide you with the services mentioned above, to shipping suppliers for delivery of prizes.

What is the legal ground to process your personal data?
The processing of your personal data is based on your consent when you choose to enter a competition.

Your right to withdraw your consent:
You have the right to withdraw your consent for the processing of your personal data at any time. When you do so Kalentin Italia-UK ltd will not be able to provide you with the services mentioned above.

How long do we save your data?
We will keep your data until you ask us to erase it. This can be done by sending us an email at info@kalentin.co.uk or by phone on +44 (0)1744302121.

 

FULFILMENT OF LEGAL OBLIGATIONS

 

Why do we use your personal data? 
We will use your personal data to comply with obligations in laws, court rulings and decisions from authorites.

This includes using your personal data to collect and verify accounting data to comply with our book-keeping rules.

What types of personal data do we process?
We will process following categories of personal data
*customer number
*order number
*name
*postal address
*transaction amount
*transaction date

Who has access to your personal data?
Your data will be shared within Kalentin Italia-UK Ltd. We will share your personal data with IT companies that provide book-keeping system solutions and our company accountants.

What is the legal ground to process your personal data?
The processing of your personal data is necessary for Kalentin to fulfil its legal obligation.

How long do we save your data?
We will save your data in compliance with the book-keeping rules in the UK.

 

PREVENTION OF MISUSE AND CRIME

 

Why do we use your personal data?
We will use your personal data via video surveillance for security reasons. This data will be used to be able to follow up on incidents and to prevent and report criminal offences in our store.

What types of personal data do we process?
We will process the following categories of personal data:
* video footage

Who has access to your personal data?
Kalentin Italia-UK Ltd. Your personal data that is forwarded to third parties, is only used for purposes mentioned above.

Incidents and fraud may be shared with insurance companies, legal authorities or local and global law enforcements to complete investigations. Please be aware that such recipients will have an independent right or obligation to process your personal data.

What is the legal ground to process your personal data?
The processing of your personal data to prevent misuse of our services is based on our legitimate interest.

How long do we save your data?
We will keep your data for the time we need to prevent and/or report potentional fraud and other offenses.

Video footage will be saved in compliance with local legislation, for a maximum of 3 days.

Your right to object to the processing of your data:
You have the right to object to the processing of your personal data that is based on Kalentin’s legitimate interest by contacting info@kalentin.co.uk Your account will then be deleted and we will not be able to carry out our services to you.

 

 

COOKIES

 

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.

How do we use cookies?
We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in. 

We will use cookies to save your favourite products.

We use session cookies for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag. 

We use both first- and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to present you with relevant marketing material.  

Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook and Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icon.

We also use third-party cookies which performs cross-site tracking in order for us to give you marketing in other sites/channels.

What types of personal data do we process?
We will only connect your cookie ID to your personal data submitted and gathered in relation to your Kalentin Trade or Personal account.

Who has access to your personal data?
Kalentin Italia-UK ltd. Data that is forwarded to third parties is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimize our site and present you with relevant material.

What is the legal ground to process your personal data?
We will only connect your cookies to your personal data if you are logged in to your Kalentin account. If you are logged in to your account the legal ground is based on consent when you agree to cookies.  

How long do we save your data?
Kalentin does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to dispose cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.